Both the market and the approach to active selling are changing. Therefore, it is important to get in touch with customers to engage in a successful sales pitch. In this eight-part weekly video series, sales trainer Jörg Winter gives you practical tips on dealing confidently with customers. Watch the video tutorials to find out how you can present yourself convincingly in any situation and cater to different kinds of customers “to suit their type”.
In the first video, entitled “Contact creates sales – communicating with customers”, Jörg Winter uses various examples to tackle different aspects which must be borne in mind when speaking pitching to a customer:
- The customer is not king, but a guest
- Three-metre rule
- What colour eyes does my customer have?
- "Good morning!"
- What do I like about the customer?
- “How are you?”
Getting your sales in shape - module 1: Contact creates sales