Your chances of making a sale are significantly lower if you do not consciously control your own body language. So it is really worth taking on board some tips that will help you come across more confidently and motivated.
In his fifth video, entitled “Active listening as a silver bullet”, Jörg Winter demonstrates how your demeanour towards customers can have a positive effect. The following topics might be of interest to you:
- How do I want to come across as a host?
- Body language: reflecting your inner status
- S.T.O.P.: silence, getting the tone right, being open, being present
Getting your sales in shape - module 5: Active listening as a silver bullet