Spielwarenmesse: Creating happy customers – magic moments in customer dialogue

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Creating happy customers – magic moments in customer dialogue

from Spielwarenmesse eG

It’s a simple formula – the happier your customer feels, the more likely he is to buy. Find out the simplest way to get your customer feeling happiest from Jörg Winter. He has been working as an experienced consultant and trainer for many years, principally in the book and toy trades. In his presentation, he provides you with tips and tricks on how you can generate magic moments in customer dialogue and how these can lead to happy customers.

In his presentation on “Magic moments in customer dialogue – overcoming your limits and practising empathy”, Jörg Winter tackles these topics:

  • The fundamentals and principles of the customer-seller relationship
  • The role of personal attitude in a sales pitch
  • Rethinking one’s own views as a unique selling point

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