Wednesday to Sunday!
31 Jan – 4 Feb 2018
Management consultant Gaby Marx explains in the webcast how specialist brick-and-mortar retailers can exceed their customers’ expectations by appealing to them at an emotional level. After all, even if you see yourself as being in competition with online businesses, the key USP still belongs to your domain: the opportunity to increase sales per customer and build long-term customer relationships through trust and interpersonal interactions.
The topics of this presentation at the Toy Business Forum 2018 include: